Effective Date: July 1, 2023

1. Introduction
Welcome to Harmony CPA. We are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, share, and protect information about you when you visit our website. Additionally, this document outlines our Refund and Cancellation of Services Policy to ensure transparency in our service offerings.

2. Information We Collect
We may collect personal information that you provide to us when you:

Use our contact forms to make inquiries about our services.
Subscribe to our newsletter or download content such as whitepapers or financial guides.
Participate in any surveys or promotions we conduct.
The types of personal information collected might include your name, email address, phone number, and any other details you choose to provide.

We also automatically collect certain technical information when you visit our website, such as your IP address, browser type, and operating system. This information helps us understand how visitors use our website and provides insights that enable us to improve your online experience.

3. How We Use Your Information
We use the information we collect to:

Respond to your inquiries and provide you with the services you request.
Improve our website and services.
Communicate with you about updates, news, or promotional offers, if you have opted to receive such communications.
Analyze website usage and trends.
4. How We Share Your Information
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above.

We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.

5. Data Security
We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information.

6. Third-Party Links
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites.

7. Changes to Our Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes.

8. Refund and Cancellation of Services Policy
Cancellation of Services
Notification of Cancellation:

Clients may cancel their services by providing written notice to Harmony CPA via email or mail. The notice must include the client’s name, service(s) being canceled, and the effective date of cancellation.
Cancellation Timeframes:

Monthly Services: Clients must provide at least 30 days’ notice for cancellation of ongoing monthly services.
One-Time Services: Clients must provide at least 7 days’ notice prior to the scheduled date of service for cancellation.
Effect of Cancellation:

Upon receipt of a cancellation notice, we will confirm the cancellation in writing. Services will be terminated on the effective date specified by the client, provided the notice period requirements are met.
Refund Policy
Refund Eligibility:

Refunds are available for prepaid services that have not yet been rendered. No refunds will be provided for services already performed.
Clients who cancel their services within the specified notice period may be eligible for a prorated refund based on the remaining unutilized portion of the prepaid service fee.
Requesting a Refund:

Clients must request a refund in writing via email or mail. The request must include the client’s name, service(s) being refunded, and the reason for the refund.
Processing Refunds:

Refund requests will be processed within 14 business days from the date of receipt. Refunds will be issued using the original method of payment unless otherwise agreed upon.
Non-Refundable Services:

Certain services, such as consultations, advisory services, or any customized work that has already been initiated, are non-refundable.
Disputes and Exceptions
Dispute Resolution:

In the event of a dispute regarding the quality or delivery of our services, clients are encouraged to contact us immediately. We will work to resolve the issue in a timely and satisfactory manner.
Exceptions:

Any exceptions to this policy will be considered on a case-by-case basis at the discretion of Harmony CPA.
Contact Information
For cancellations, refund requests, or any questions regarding this policy, please contact us at:

Harmony CPA
204-2365 Gordon Drive
Kelowna BC
info@harmonycpa.ca
778-860-5613

9. Contact Us
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Harmony CPA
info@harmonycpa.ca
778-860-5613